Syllabus
ISM 4300 MANAGING INFORMATION SERVICES

Spring 1997 Instructor: Belanger belanger@groucho.bsn.usf.edu
Classroom:	CIS 2084			Phone:	974-6767  
Meeting Time:	Section 2: MW 9:30 - 10:45 	Off.Hrs: M1-3pm, W8-9am
		Section 1: MW 11:00-12:15	Office:	CIS 2055	
			
TEXT:  Selected readings - to be distributed in class  										
PREREQUISITES:	ISM 3113 Systems Analysis & Design
		and MAN 3025 Principles of Management

Rapidly changing organizational computing environments create a host of new challenges for IS managers operating with limited resources. In this course, we examine the development of organizational computing from an historic perspective, explore importan t technical issues facing IS management today, and consider how the choices we make will shape organizational computing in the future.

You are expected to complete the assigned readings prior to class and to actively participate in class discussions. Grades will be determined as follows:

	Examinations (2)			50%
	Written Report I			10%
	Speech I				 5%
	Written Report II			15%
	Speech II				10%
	Class participation			10%

EXAMS:  Ten essay questions will be distributed 2 weeks prior to each 75-minute exam.  Exams will consist of 3 essay questions, selected from the list of 10. 

	EXAM DATES:	Wed. 	February 26, 1997
			Wed.	April 30 (10:30-12:30): Section 1
			Fri.	April 25 (10:30-12:30): Section 2

The intent of this course (and thus the exams) is to develop your critical thinking skills. Thus, preparation for the exams should focus on understanding and applying concepts, rather than on rote memorization.

Make-up exams will be considered only in extreme cases and given during normal business hours (M-F 8AM - 5PM). If you cannot take the exam during the scheduled time period, you are expected to notify me in advance of the exam. (NOTE: Make-up exams will h ave the same form as the scheduled exam, but only 2 of the 3 essay questions will be chosen from the study set.)

PARTICIPATION: Participation scores will take into account your contribution to in-class discussions as well as the peer grading of other student's speeches.

DROP DATE: The last day to drop without penalty is Friday, March 7th. There are no classes on Monday Jan. 20 (MLK) and Monday-Wednesday Mar. 10-12 (SB).

ASSIGNMENT I -- Who's Who in Computing

USF has decided to present an honorary doctoral degree in Business to an individual who's made a notable contribution to the world of computing. You have been asked to present this degree at Commencement.

a. Using at least 2 sources, write a 300-400 word speech, describing this individual's background and major contribution(s).

b. Using notes or your prepared script, present the degree in class.

ASSIGNMENT II -- Alphabet Soup

One of your user departments is anxious to learn more about computing and has asked IS to conduct a series of short tutorials explaining some of the acronyms we use. You have been asked to speak about a particular acronym. Because users are easily bo red by technical details, your manager has asked you to prepare one graphical visual aid and to make your explanation simple, but accurate -- a bit of humor is OK as well.

a. Using at least 2 recent sources, write a 300-400 word speech describing the acronym in question and relating it to technologies we've discussed in class.

b. Using notes or your prepared script, make your presentation to the class.


EVALUATION: All written reports will be graded by the instructor based on their content, organization, grammar, spelling and punctuation.

All speeches will be peer-graded based on both content and presentation style. Grades awarded by your classmates will be averaged.

LATE PAPERS WILL BE DOCKED ONE FULL LETTER GRADE. MISSED SPEECHES WILL BE RESCHEDULED AND DOCKED ONE LETTER GRADE.

INSTRUCTIONS FOR PREPARING WRITTEN REPORTS:

1.	Report must be double-spaced.

2.	No report covers -- use a cover sheet and staple your report in the left-hand corner.  Include your name, a brief title,  and a word count on the cover page.

3.	Remember, grammar, spelling and punctuation errors will affect your grade.

4.	You must use at least 2 sources in preparing your report and attach copies of all reference materials to your report.  

Plagiarizing on a written assignment or cheating on an exam will result in an "F" in this course.



ISM 4300 TOPICS -- SPRING 1997 1A: NEW BUSINESS INITIATIVES DRIVING TECHNOLOGICAL CHANGE 1B: A BRIEF HISTORY OF ORGANIZATIONAL COMPUTING 2A: MODELS OF ORGANIZATIONAL DEVELOPMENT 2B: BUSINESS PROCESS REENGINEERING: The Impetus for Change 3A: MANAGING TECHNOLOGICAL CHANGE: Legacy Systems, EUC & The Ubiquitous LAN 3B: MANAGING TECHNOLOGICAL CHANGE: The Client/Server Revolution 4A: MIDDLEWARE: Quick Fix or Bridge to the Future? 4B: STRATEGIC USES OF INFORMATION TECHNOLOGY 5A: APPROACHES TO IS PLANNING 5B: ORGANIZATION STRUCTURE: Centralization vs. Decentralization of IT Resources 6A: VENDOR RELATIONS: Make vs. Buy Decisions 6B: VENDOR RELATIONS: Outsourcing Information Services 7A: HUMAN RESOURCES MANAGEMENT ISSUES 7B: CAREER PLANNING & MANAGEMENT 8A: FUNCTIONS OF THE IS DEPARTMENT: Integrating Islands of Automation 8B: TRANSACTION PROCESSING IN A DISTRIBUTED ENVIRONMENT 9A: PROJECT PLANNING: Assessing Risks 9B: PROJECT PLANNING: Managing Project Resources 10A: SYSTEMS DEVELOPMENT: Pros and Cons of Graphical User Interfaces 10B: SYSTEMS DEVELOPMENT: The Case for C/S CASE Tools" 11A: DATABASE: New Ways to Store and Access Data 11B: DATA WAREHOUSE or DATA MART: Supporting Organizational Decision Makers 12A: MAINTAINING LEGACY SYSTEMS 12B: SUPPORTING DISTRIBUTED SYSTEM USERS 13A: MAINTAINING A STABLE INFRASTRUCTURE: Managing Computer Operations 13B: MAINTAINING A STABLE INFRASTRUCTURE: Managing Global Networks 14A: AN OBJECT-ORIENTED FUTURE? 14B: THE PRODUCTIVITY PARADOX: In Search of the Missing Link??